Frequently Asked Questions
We ship our goods via courier (where possible) to ensure they arrive safely and intact.
- all orders under $75 - $12.50 shipping Australia wide
- order value over $75 - FREE SHIPPING (Australia Wide)
Our #1 priority at BatchMade is your tastebuds. Which means we stand behind our product, no matter what. If you have a problem, we will solve it. Refund it. Send you new condiments. Whatever it takes. Just send us a message below within 30 days of purchase. We’re here for your tastebuds. Deliciousness. Guaranteed.
enjoy your jams x Sam I Jam
We use no ingredients that contain gluten in any of our condiments.
No animal products are used in our jams, chutneys and pickles.
All our shipments are wrapped carefully to minimise damage but sometimes couriers drop boxes - it happens!
If you receive a shipment with broken or leaked jars then please
- take a photo
- send it through to us within 24 hours of receipt
- we will gladly replace the damaged goods at our cost.
Do you have another question?
Just send us a message below
Contact us
Words from sam i jam
~Chief, cook and bottlewasher
There’s an alchemy that comes from using my grandmother’s hand written recipe book as inspiration to craft my small batch preserves.
